Quotes and estimates
Website estimates are based on the information you provide. AI-assisted intake may organize those details, while deterministic rules select the initial scope and amount. An online estimate is not a guaranteed diagnosis. Hidden damage, parts availability, inaccurate intake details, or hands-on findings may require a revised scope.
We will not perform work outside the approved scope without your authorization. A diagnostic or reservation payment is credited only as stated at checkout or in the written quote.
Payment and scheduling
Stripe processes online payments through Ohio PC Rescue's Gallimore Software Stripe account, so your statement or receipt may show Gallimore Software. Payment covers only the service, deposit, or subscription described at checkout. Paying does not by itself confirm an appointment; you must complete the Cal.com booking form and receive its confirmation. Scheduling remains subject to availability, service area, safety, and technician review.
Your responsibilities
- Provide accurate device, symptom, ownership, and contact information.
- Back up important data when reasonably possible before service.
- Disclose liquid exposure, damaged batteries, smoke, fire, ransomware, drive noise, or irreplaceable data risk.
- Provide the device, charger, recovery keys, and legitimately licensed software needed for authorized work.
- Do not ask us to access a device, account, or data you do not own or have authority to manage.
Repair and data risk
Diagnostics and repair can reveal or worsen an already-failing component. Data recovery is best-effort and no particular file or amount of data is guaranteed. We take reasonable care, but you remain responsible for maintaining backups unless a separate written agreement says otherwise. The Repair Authorization provides additional service terms.
PC Health Monthly
PC Health Monthly costs $49 per month for one enrolled Windows PC and renews automatically until cancelled. It includes the preventive services listed on the enrollment page and excludes repairs, parts, data recovery, third-party products, continuous monitoring, and guarantees against failure. Cancel before the next renewal through the Manage or cancel membership link on the enrollment page or by emailing [email protected]. Access continues through the paid billing period.
Cancellations and refunds
Our Cancellation and Refund Policy is part of these terms. Duplicate or erroneous charges should be reported promptly.
Acceptable use
You may not misuse the site, attempt unauthorized access, submit malicious content, interfere with availability, or use our services for unlawful surveillance, credential theft, software piracy, or access to devices and data without authorization.
Warranties and liability
Any service-specific warranty must be stated in your written quote or receipt. To the extent permitted by law, we are not responsible for indirect, incidental, or consequential losses, lost profits, or losses caused by pre-existing failure, undisclosed conditions, third-party products, or lack of backup. Nothing in these terms waives rights that cannot legally be waived.
Changes, law, and contact
We may update these terms for future use of the service. Ohio law governs these terms without limiting applicable consumer rights. Questions may be sent to [email protected] or (330) 574-9064.