Your estimate and approval
You may request a written or oral estimate before repair work begins. Your online intake and payment authorize only the service or diagnostic deposit described at checkout. If testing reveals additional work that would materially change the approved scope or price, we pause and obtain your authorization before proceeding.
Permission to inspect and service
You authorize Ohio PC Rescue to inspect, start, disassemble as reasonably necessary, test, configure, update, scan, and repair the device within the approved scope. For remote service, you authorize the temporary remote-control session and can end it at any time. You confirm that you own the device or have authority from its owner.
Data and credentials
You understand that failing hardware, malware, encryption, updates, and repair activity carry a risk of data loss or changed settings. Back up important data when possible. Data recovery is best-effort and requires a separate scope when applicable.
Never place passwords, PINs, recovery keys, or private file contents in a website form. If access is required, we will arrange a limited, safer handoff. You authorize access only to the accounts, files, and settings reasonably necessary for the approved service.
Safety and existing damage
Disclose smoke, sparks, burning odors, a swollen battery, liquid exposure, unusual drive noise, ransomware, and irreplaceable data before service. Stop using or charging a device that appears unsafe. Photos and intake notes may be used to document existing condition.
Parts and third-party services
Parts, licenses, cloud storage, shipping, and specialist recovery are not included unless listed in the approved quote. Replacement parts may carry manufacturer terms. We will explain known compatibility or return limitations before ordering non-returnable items.
Handoff and records
Keep your receipt and provide requested identification or proof of ownership at pickup. We may retain diagnostic notes, device identifiers, approvals, and service records as described in our privacy policy. Remove accessories that are not needed and tell us about any item left with the device.
Questions or changed instructions
To change or withdraw authorization before additional work is performed, call (330) 574-9064 or email [email protected]. You remain responsible for completed authorized work and committed parts.